Why am I not able to use the BDA for ASTER, MODIS and other LP DAAC products on EarthExplorer?

LP DAAC data downloads are not supported through the USGS BDA. The LP DAAC has a bulk download tool called DAAC2Disk  Please contact LP DAAC User Services for more information on downloading data via HTTP.

Back to Top

How can I cancel my BDA order??

Log into the BDA with your EROS Registration System (ERS) username and password, Select the order number you wish to delete, Right click on the order number you want deleted, Select Delete Order.

Back to Top

Do I need Java to run the BDA??

Official Java packages from Oracle are required to run this application. You need to install the Oracle version of JRE (Java Runtime Environment), which can be found at http://www.oracle.com/technetwork/java/javase/downloads/index.html. This is not only a requirement for the BDA to run smoothly, but also a requirement based on the USGS guidelines for security

Back to Top

What version of Java do I need on my computer?

You need to update your version of Java to meet or exceed the value <version 7 or higher>. You can download updated versions of Java from "http://www.oracle.com/technetwork/java/javase/downloads/index.html"> 

Back to Top

I do not have read and write privileges to install the BDA on my computer in the default directory. What should I do??

The BDA writes a configuration file that stores application settings to the installation directory. Without write privileges on the installation directory, the BDA is unable to write this configuration file. You should install the BDA to a directory that is known to be writeable, such as My Documents on Windows..

Back to Top

I can’t access a download directory or file due to insufficient privileges. What should I do?

If you cannot access a download directory or file due to insufficient privileges, you may have installed the BDA to a directory for which you do not have write privileges. You need to click the folder icon in the upper right of the application and select a destination for which you have appropriate file permissions to write data..

Back to Top

I get the message “The connection attempt has timed out. Please verify hostname <hostname> on port <port> is open on any personal or company firewalls and try again”. What should I do?

You need to work with your networking staff to ensure that there are no firewalls or network settings interfering with connections to <eebulk.cr.usgs.gov> on <port 4448>.

Back to Top

I get the message “Could Not Read from Server - Read timed out”. What should I do?

Try downloading the file again at a later time. If you have already tried downloading again without success, you may be experiencing difficulties with your internet connection..

Back to Top

I get the message “Operation Too Slow - Less than 10 KB/sec transfer rate. The file will be skipped”. What can I do?

You can disable this setting if you are using an internet connection with slower download speed (less than 10 KBps) by unchecking the Detect Slow Download option in the Settings menu.

Back to Top

What do I do when the connection attempt has timed out?

You need to work with your networking staff to ensure that there are no firewalls or network settings interfering with connections to <eebulk.cr.usgs.gov> on <port 4448>.

Back to Top

What if I could not read from server - “Read timed out”?

Try downloading the file again. If you have already tried downloading again without success, this could mean there is a permissions issue on the download server and you will need to contact USGS User Services.

Back to Top

I get a 503 notice, “The download for scene <entityid> is unavailable at this time”. What should I do?

The download servers are too busy to handle the request at this time. You will have to try again later.

Back to Top